Fenix 5 iphone bluetooth continously disconnecting

On: Sat 25 November 2017

I recently acquired a Garmin Fenix 5. In general, its a lovely device.

However, i found noticed the notifications were coming through to my phone very intermittently.

I enabled notifications on the watch, so that it vibrates and notifies when it looses bluetooth connectivity to the phone.

What i discovered, was it was connecting for around a minute, then disconnecting for a minute over and over and over.

The iphone bluetooth connectivity confirmed a similar thing.

I wrote to Garmin about it, and their response was

Dear Martin,

The issue you are referring to is something that we are aware of and are working hard towards a resolution, however, we do not have a timeframe for this to be completed as yet.

I have added you to the following case so that you will be notified once this issue has been resolved. 

Case #: 1394354 

Im sorry for the inconvenience.

Kind regards,


Garmin Europe

I cant find any mention of this case on the internet or in the Garmin forums.

However, the Garmin forums also are very broken now, which could be a reason.

Anyway, i post this here. Perhaps other people who have been given same case or issue can group together.

There were reports on the Garmin forums of the issue starting with IOS11. However, i never had the watch at this time, so i can't confirm if that was a trigger.

I suspect i will give Garmin a month for more info, or i will return it.

Fenix 5 @ 6.00 Iphone 6 11.1.2

UPDATE 1. 2017-11-29. Received new email

Dear Martin,

First of all, please accept our apologies for not answering your email in the time we quoted on our website. Due to an unforeseeable high volume of emails and calls weve received this has led to a backlog, which weve been working hard to restore to our usual service levels.

Thank you for your query, I have provided answers for yourself below.

Regarding your first query please use this link below with information on the investigation and issue:

iOS 11 Bluetooth Connection Issues With Garmin Wearable Devices [1]

I hope this should also answer your second query, all information can be found at the above FAQ link.

I completely understand what you are saying, sadly we do not currently have a time frame available for you. Although I can assure you that this is being looked into as we speak, please use the case reference provided by Andrew previously if you require an update. Once the issue is resolved we will notify you via email. As a workaround for now I would strongly recommend connecting the device to your computer to sync. 

[1] href="https://support.garmin.com/faqSearch/en-GB/faq/content/O2rhfvdmhY6uQSUVU3Qvv8

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